Cancellation Policy

At KidsSmile we endeavour to run a practice with excellence in care at the forefront of everything we do. Our appointments are in high demand and we spend time preparing for your visit. Significant staff resources are allocated and materials ordered. Cancellation without sufficient notice, lateness, or failure to attend appointments disrupt the workflow of our team and impact other patients.

Please give us as much notice as possible if you are unable to attend your scheduled appointment as we do require notice to reallocate this time. If we receive less than 2 business days’ notice, your deposit will be used as a late cancellation fee and another deposit will be required to schedule a new appointment.