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Your Visits

First Time Visits

It is important for the child’s parent or guardian to be present during the appointment so that we can discuss and explain our findings with you. We also ask that you complete the medical history form and pre-appointment questionnaire prior to your arrival (documents can be found at the bottom of the page). Referral documents and any radiographs should also be brought along to your first visit.

We begin our first appointments with an interview to discuss your child’s concerns and needs. Following that, your child will then be examined in either our consulting room or in a dental chair. Where possible, your child’s first visit will include a thorough dental examination and radiographs (x-rays) may be taken.

We kindly request that while examining your child’s teeth that you observe passively as children are easily distracted and will respond to a parent or guardians voice. Required subsequent visits will then be arranged for complete dental treatment, including oral hygiene and risk assessment for the prevention of future dental disease.

Unless the patient has received trauma or is experiencing symptoms, no treatment will be conducted at the first visit.

 

Treatment Visits

Treatments are either performed in our rooms or at Lingard Private Hospital. Treatment is timed and staged to suit each individual patient through discussions with the patient and family. Where possible, price estimates for treatment will be provided prior to the appointment. However, this is not always possible.

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Late Attendance

If you are running late, please contact us to let us know as soon as possible. Arriving more than 10 minutes late will be seen as a failure to attend and although we will endeavour to see you, this can impact other patients and our workflow. We cannot compromise the level of care we provide and we may need to reschedule your appointment on such an occasion. The above cancellation policy will apply.

Cancellation Policy

At KidsSmile we endeavour to run a practice with excellence in care at the forefront of everything we do. Our appointments are in high demand and we spend time preparing for your visit. Significant staff resources are allocated and materials ordered. Cancellation without sufficient notice, lateness, or failure to attend appointments disrupt the workflow of our team and impact other patients.

Please give us as much notice as possible if you are unable to attend your scheduled appointment as we do require notice to reallocate this time. If we receive less than 2 business days’ notice, your deposit will be used as a late cancellation fee and another deposit will be required to schedule a new appointment.

Booking Deposit

A booking deposit of $150 is required for all new patient and treatment appointments. Active maintenance appointments require a $100 deposit. These deposits will be allocated to your appointment at the time of your visit.